Ong69 Privacy Policy – Malaysia User Personal Data Protection

This Privacy Policy explains ong69's practices regarding the collection, use, disclosure and protection of personal information we collect from you when you use the website, mobile app and all related services provided by the ong69 platform.

Ong69 is committed to protecting the privacy and security of your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. We believe that transparency in data handling is the foundation of the trust you place in us.

By using the ong69 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please contact us before continuing to use the platform or consider not proceeding with registration.

Ong69 collects your personal information through various means as you interact with our platform. The following are the categories of data we collect:

Data You Provide Directly

• Identification Information: Full name, date of birth, identification card or passport number, and gender.
• Contact Information: Email address, phone number and mailing address.
• Account Information: Username, password (stored in encrypted form) and account preferences.
• KYC Documents: A copy of your identity card, passport, or other identity verification document may be requested for verification purposes.
• Financial Information: Payment method details used for deposits and withdrawals.

Automatically Collected Data

• Usage Data: Pages visited, time spent, games played and actions taken within the platform.
• Technical Data: IP address, browser type, operating system, device type and network information.
• Location Data: General location information based on IP address for geographic region verification purposes.
• Cookie Data: Information stored via cookies and similar tracking technologies in your browser or app.

Ong69 uses collected personal data solely for legitimate purposes that are necessary to deliver our services effectively. The following are the primary purposes for which your data is used:

• Service Provision: To create and manage your account, process deposits and withdrawals, and give you access to all games and features on the ong69 platform.
• Identity Verification: To verify that you meet age eligibility and geographical requirements, and to carry out the KYC process as required by law.
• Security & Fraud Prevention: To identify and prevent unauthorised access, fraudulent activity, money laundering, and other security threats to your account and our platform.
• Service Communications: To send important notifications related to your account, transactions, security updates, and changes to terms that affect you.
• Customer Support: To help resolve enquiries, complaints, and technical issues you report to the ong69 support team.
• Platform Improvements: To analyse usage patterns and improve the overall user experience on the ong69 platform.
• Legal Compliance: To fulfil the legal and regulatory obligations applicable to our platform's operations.

Ong69 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or unintended disclosure.

Technical Security Measures

• 256-bit SSL Encryption: All communications between your device and ong69 servers are protected with the same industry-grade encryption used by leading financial institutions.
• Data-at-Rest Encryption: Sensitive data such as financial information and identity documents is stored in encrypted form in our database.
• Two-Factor Authentication (2FA): Additional security features you can enable to protect your account from unauthorized access.
• Continuous System Monitoring: Our systems are monitored 24/7 to detect any suspicious activity or unauthorised access attempts.
• Regular Security Audits: Independent security assessments are conducted regularly to identify and address any potential vulnerabilities.

Data Retention Period

Ong69 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. In general:

• Active account data is retained for as long as your account remains active.
• Following account closure, certain data may be retained for a period required by anti-money laundering laws and financial auditing requirements.
• Marketing and promotional communications data is deleted when you withdraw your consent.

Ong69 does not sell, rent, or disclose your personal information to third parties for their own marketing or commercial purposes. However, we may share your data in the following limited situations:

• Service Providers: Third parties we engage to operate the platform — including payment service providers, licensed game providers and technical infrastructure providers. All parties are bound by strict confidentiality agreements and may only use your data for the purposes we specify.
• Legal Compliance: Where required by law, court order or a valid request from a competent authority, ong69 may be required to disclose certain data to the relevant authorities.
• Fraud Prevention: In situations where disclosure is necessary to prevent or investigate fraudulent activity, money laundering or other financial crimes.
• Corporate Changes: In the event of a merger, acquisition, or sale of ong69 assets, your personal data may be transferred as part of that transaction. You will be notified in advance in such situations.

The ong69 platform uses cookies and similar tracking technologies to enhance your experience, secure your login session and analyse platform usage patterns for continuous improvement.

Types of Cookies We Use

• Necessary Cookies (Required): Required for core platform functions such as login, session security and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information about how you use the platform to help us understand and improve overall performance.
• Functional Cookies: Saves your preferences such as display settings and game preferences to personalise your experience.
• Analytics Cookies: Used to analyze traffic and usage patterns in aggregate for platform improvement purposes.

You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of the ong69 platform. For more information on managing cookies in your browser, refer to your browser's help documentation.

As an ong69 platform user, you have certain rights regarding the personal data we hold. ong69 is committed to respecting and facilitating the exercise of these rights:

The ong69 platform is exclusively for users aged 18 and above. We do not knowingly collect, process or store personal data from individuals under the age of 18.

If we discover that we have inadvertently collected personal data from an individual under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe we may hold personal data belonging to a minor, please contact our support team immediately.

Ong69 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. All amendments will be published on the ong69 website with an updated effective date.

For material amendments that significantly affect how we handle your data, we will notify you via your registered email or an in-platform notification at least 14 days before the changes take effect, where possible.

Continued use of the ong69 platform after the effective date of any policy amendment is considered your acceptance of the revised terms. We recommend you review this page periodically.

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by ong69, please contact us through the following channels:

• Live Chat: Reach us via the chat icon on the ong69 platform or our mobile app – the fastest way to get an immediate response.
• Privacy Email: [email protected] (please type this address manually – no clickable link is provided)

The ong69 privacy team will endeavour to respond to all data protection enquiries within a reasonable timeframe. For more complex requests such as data deletion or data copy requests, processing may take up to 30 business days.