Ong69 Terms and Conditions – Complete Platform Usage Guide

Welcome to ong69. These terms and conditions govern your use of the website, mobile app, and all services provided by the ong69 platform. By accessing or using our platform in any way, you confirm that you have read, understood, and agreed to be bound by all provisions contained in this document.

These terms form the entire agreement between you and ong69 regarding use of the platform and supersede all prior agreements, representations, or understandings, whether written or oral, relating to the same subject matter.

Ong69 reserves the right to amend, update, or replace any part of these terms at any time. Such amendments take effect immediately upon being published on the platform. It is your responsibility to review these terms periodically to ensure you remain aware of any changes in effect.

To register and use ong69's services, you must fully meet the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• A citizen or resident located in a geographical area where use of the ong69 platform is permitted under local law.
• Having full legal capacity to enter into a legally binding agreement.
• Are not included on any restriction list imposed by the relevant authorities.
• Have never had an ong69 account suspended or terminated due to a terms violation.

During the registration process, you are required to provide accurate, current, and complete information. ong69 reserves the right to verify your identity at any time through a KYC (Know Your Customer) process, which includes submitting valid identification documents. Failure to complete KYC verification within the specified period may result in your account being suspended or terminated.

Your ong69 account is personal and may not be transferred to any other party. You are solely responsible for:

• Keeping your account username and password confidential.
• All activity that occurs within your account, including activity you did not authorize if unauthorized access is not reported.
• Ensuring that no other individual, especially anyone under the age of 18, accesses your account.
• Keeping your account information accurate and up to date.

If you suspect your account has been accessed without authorization or your password has been compromised, you must contact the ong69 support team immediately via live chat. ong69 recommends enabling two-factor authentication (2FA) in your account security settings as an added layer of protection.

Ong69 accepts a wide range of payment methods available to users in Malaysia. All financial transactions on the ong69 platform are subject to the following provisions:

Deposit

• The minimum deposit amount is as specified on the platform's payment page and is subject to change from time to time.
• All deposits must be made using a payment method registered under the same account holder's name. Third-party deposits are not accepted.
• Ong69 is not responsible for any deposit delays or failures caused by third-party payment providers.

Withdrawal

• Withdrawal requests can only be processed to a payment method registered under the same name as the ong69 account holder.
• Ong69 reserves the right to request additional verification documents before approving a withdrawal for security and compliance purposes.
• Withdrawal processing times depend on the chosen payment method and may take anywhere from a few hours to several business days.
• Ong69 reserves the right to decline or suspend withdrawals if there is suspicion of fraudulent activity or a breach of terms.

Ong69 offers a variety of bonuses and promotions from time to time to add value to our members' gaming experience. All bonuses and promotions are subject to specific terms and conditions stated alongside each offer.

• Bonuses credited to your account may be subject to wagering requirements before they can be converted to withdrawable cash.
• Wagering requirements, claim deadlines, and eligible games for meeting wagering requirements are stated clearly in each promotion's terms.
• Ong69 reserves the right to void bonuses or winnings obtained through bonus use if there is evidence of promotional abuse, including the use of multiple accounts or betting strategies designed solely to farm bonuses.
• Bonuses cannot be transferred between accounts and cannot be directly converted to cash without meeting the specified wagering requirements.
• Ong69 reserves the right to amend, withdraw, or terminate any promotion at any time without prior notice.

All games available on the ong69 platform — including slots, live casino, sports betting, and fish shooting games — use an independently audited RNG (Random Number Generator) system to ensure the fairness and randomness of every game outcome.

• The outcome of all games is final once confirmed by the system. No appeals may be made against valid game results.
• In the event of a technical disruption during gameplay, ong69 will endeavour to restore the game to its last valid state. In situations where restoration is not possible, the wager will be returned to the player's account.
• The use of automated software or methods to play games, including bots or scripts, is strictly prohibited.
• Any attempt to exploit technical vulnerabilities in the platform or games to gain an unfair advantage is a serious breach of these terms.

For sports betting, displayed odds are subject to change until the bet is fully confirmed by the system. Confirmed bets are final and cannot be cancelled except under circumstances specified in ong69's sports betting rules.

Ong69 takes our responsibility for member well-being seriously. We believe that good entertainment should be managed wisely. Our platform provides a range of self-control tools you can use at any time:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control your gaming spending.
• Session Time Limit: Limit the time you spend playing in a single session to maintain a healthy daily balance.
• Self-Pause: An option to take a temporary break from the platform for a duration of your own choosing.
• Self-Exclusion: An option to permanently self-exclude from the ong69 platform if you feel that gaming has become a problem.

If you or someone you know needs help with problem gambling, please contact the ong69 support team or seek assistance from a relevant support organization. We will never attempt to obstruct or complicate a self-pause or self-exclusion request.

Ong69 is committed to protecting your personal data. All information you provide to us is collected, stored, and processed in accordance with the ong69 Privacy Policy, which forms an integral part of these terms and conditions.

The ong69 platform uses 256-bit SSL encryption for all communications between your browser or app and our servers. This ensures that all transmitted data — including login credentials and financial transaction details — is protected from unauthorized access in transit.

Ong69 will not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent, except where required by law or by directive from a competent authority.

For detailed information on how we handle your personal data, please refer to our Privacy Policy complete policy.

Ong69 reserves the right to suspend, restrict, or terminate your account at any time, with or without prior notice, if we have reasonable grounds to believe that you have:

• Violating any provision of these terms and conditions.
• Providing inaccurate or false information during registration or in any communication with ong69.
• Committing or attempting to commit fraud, money laundering, or any other illegal activity using the ong69 platform.
• Registering multiple accounts using the same or different identities.
• Abusing bonus or promotion programs.
• Using automated software, bots, or other methods to exploit games or the platform's systems.
• Acting aggressively, making threats, or showing disrespect toward ong69 staff or other members.

The ong69 platform is provided "as is" and "as available" without any warranty, whether express or implied. ong69 does not guarantee that:

• The platform will be available at all times, completely uninterrupted or free from errors.
• Any technical defects will be rectified within a certain timeframe, though we will make every effort to do so.

To the extent permitted by applicable law, ong69 shall not be liable for any indirect, incidental, special, consequential, or punitive losses arising from the use of or inability to use the platform, including but not limited to loss of funds or anticipated profits.

All games provided by ong69 are for entertainment purposes only. ong69 makes no guarantee or representation that players will profit from any game.

Ong69 reserves the right to amend, update, or replace these terms and conditions at any time without prior notice. Amendments will be published on the ong69 website and app with the latest effective date stated.

Your continued use of the ong69 platform after any amendments to these terms constitutes your acceptance of the revised terms. We therefore recommend reviewing this terms and conditions page periodically to ensure you are always aware of the latest applicable version.

If you disagree with any amendments to the terms, you should stop using the ong69 platform and may contact our support team to close your account.

If you have any questions, concerns, or complaints regarding these terms and conditions or your use of the ong69 platform, our support team is available 24 hours a day, 7 days a week.

You can reach us through the following channels:

• Live Chat: Reach us via the chat icon within the ong69 platform or our mobile app.
• Email: [email protected] (no clickable link – please type this address manually in your email client)

The ong69 support team can communicate in Malay, English, and Chinese to ensure every member receives assistance in the language they are most comfortable with.